I can't sign in
Use the same email address you signed up with. If you're waiting for a sign-in link, check your spam folder too. If it still doesn't work, email support with your account's address.
Support
Need help?
Live-Once is an iPhone workout tracking app that connects gyms, their coaches and their members.
Contact us
Email us at this address, with the email address of your Live-Once account:
support@liveonce.liveWe reply within 2 business days.
Frequently asked questions
How do I connect with my coach?
Your coach gives you an invite code (for example ABC-123) or a link. Enter the code in the Live-Once app. If the code is rejected, ask your coach to check it, then email us if the problem continues.
How do I delete my account and my data?
In the app: Profile, then “Privacy and data”, then “Delete my account”. Your account and your data (sessions, comments, messages) are erased. You can also email support from your account's email address: we delete everything and confirm once it's done. To get a copy of your data, email support.
Subscriptions and refunds
Paid plans aren't open yet. For any billing question, email support.